Betviner Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") applies to all users of the Betviner platform — it takes effect whenever you use Betviner via the website, mobile app, or any other channel.

Betviner believes your personal data is a valuable asset. We act as its careful custodians — not its owners. This policy exists to give you complete transparency about exactly how we use your information.

Betviner collects data in two main ways — information you provide directly, and information collected automatically when you use the platform.

We never access your device's camera, microphone, or contacts without your permission. The Betviner app only requests permissions that are strictly necessary.

Betviner uses your data for specific, legitimate purposes only. No data is used outside of the following:

• Account creation and verification — to provide you with our services.
• Payment processing and fraud prevention — to ensure the security of your transactions.
• Customer support — to respond to your queries and complaints.
• Platform improvement — analyzing usage patterns to deliver a better experience.
• Legal compliance — to meet the requirements of regulatory authorities.
• Promotional communications — only with your explicit consent.
• Responsible gaming monitoring — to detect signs of excessive betting.

Betviner does not sell your personal data or share it for commercial gain. However, data may be shared in the following limited circumstances:

• Payment providers: Solely to process transactions with bKash, Nagad, Rocket, and banks. These partners also adhere to strict privacy policies of their own.
• KYC service providers: Only the information necessary for identity verification is shared.
• Legal authorities: Disclosure of data is mandatory when required by a court order or a lawful request from a regulatory authority.
• Technology Service Providers: For hosting and cloud services, under strict confidentiality agreements.

The Betviner website and app use cookies and similar technologies. Cookies are small data files stored in your browser.

Cookies can be managed at any time through your browser settings. However, disabling essential cookies will prevent you from logging in to Betviner.

Betviner retains your data only for as long as necessary — no longer. General policy:

• Active account data: retained until the account is closed.
• Financial transaction records: up to 7 years, as required by law.
• KYC documents: 5 years after account closure (in accordance with AML regulations).
• Usage logs and session data: 90 days.
• Support conversations: 2 years.

If you request account deletion, all data beyond what is legally required to be retained will be permanently deleted within 30 days.

Betviner protects your data using industry-leading security measures:

• All communications are secured with TLS 1.3 encryption.
• Databases are stored with AES-256 encryption.
• Passwords are stored using bcrypt hashing — raw passwords are never held on our servers.
• Regular security audits and penetration testing.
• Automated and human monitoring in place 24/7.
• In the event of a data breach, affected members will be notified within 72 hours.

However, no method of transmission over the internet is 100% secure. To keep your account safe, use a strong password and keep 2FA enabled.

Betviner respects your data privacy rights. You have the following rights:

To exercise these rights, Help Centreor send an email to privacy@betviner.bet.

Betviner's services are intended for users aged 18 and above. We do not knowingly collect any data from minors.

If we become aware that a minor is using Betviner, the account will be closed immediately and all associated data will be deleted.

If parents believe their child is using Betviner, please notify us at support@betviner.bet. We will take immediate action.

Betviner may update this Privacy Policy from time to time. For significant changes, advance notice will be sent to your registered mobile number or email — typically 30 days before the change takes effect.

Minor updates — such as clarifications in wording or the addition of new payment methods — will be applied directly to the policy, with the date at the top of the page updated accordingly. If you disagree with any updated policy, you may request to close your account.

For any questions or concerns about this Privacy Policy, or to exercise your rights, please get in touch with us:

If you are not satisfied with our response, you have the right to lodge a complaint with any relevant data protection authority.